Firstly, to prevent tunneling and create a candle memory, the first time you light your soy candle let the wax melt all the way to the edge of the glass. This could take up to 2 hours. Sometimes, in colder weather, it can be harder for the candle to reach a full melt pool, this is ok, but best to help it along by scraping the sides with a wick dipper.
Secondly, If the glass becomes blackened while burning, extinguish candle, allow to cool and clean with a dry paper towel. Use a Candle Snuffer or Candle Dipper to properly extinguish the candle flame.
Thirdly, make sure to trim your wick before and after every burn with a Wick Trimmer. This stops the flame from getting too hot, and burning your candle fast too fast. It is normal for cotton braid candles to mushroom, so looking after them is essential.
Rather than blowing out, make sure to always use a Wick Snuffer or Wick Dipper to extinguish the flame.
Always burn within sight. Never leave a burning candle unattended.Keep away from children, pets and flammable materials.
Avoid using in drafty areas, near an open window, air duct or fan.Never use water or a lid to extinguish a candle.Never move a burning candle.
Ensure candle is extinguished, wax is solid and jar is cold before handling.Glass may become hot. Burn candle on an appropriate flat heat-resistant surface.
Do not use if glass is cracked, chipped or broken.
Never allow the candle flame to come in contact with the side of the glass.
If your candle has multiple wicks, they must all be lit every time the candle is used.
Never introduce liquids or foreign objects into your candle and keep it free of wick trimmings, matches and any flammable materials.
Never burn a candle down all the way. Stop burning when 13mm of un-melted wax remains in the bottom of the glasswear.
Allow Soy Candles to cool and harden before relighting them.